There are certain skills that many help desk engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills. These top-rated how to become a help desk engineer online programs in technical support and related subjects are currently enrolling students. For example, if you search Indeed salary data for “help desk technician,” you’ll find an average wage of $20.68 or $50,176 a year. On another jobs site, ZipRecruiter, we found help desk jobs advertising hourly wages between $18 and $52 an hour.
A help desk solution is the main point of contact for service requests and user issues. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. A CompTIA A+ certification demonstrates solid proficiency with computer hardware, while a Microsoft IT certification such as an MSCE indicates a deep knowledge of the Microsoft operating system. However, a publication from Microsoft indicates that they have ceased offering and supporting many of the older certifications, and offers guidance on what else you can do to acquire accreditation.
Help Desk Skills & Responsibilities
With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held. Finally, our program provides robust support for finding and landing your first IT help desk job. You’ll receive assistance in everything from writing a powerful resume to preparing for an interview. You’ll also be plugged into our network of employers who have come to trust the quality of our graduates.
Users will be trained on the fundamental systems and computer operations by the help desk personnel. Because technicians are continuously inundated with inquiries and concerns, it may be a stressful workplace. Despite the disadvantages, working at the help desk may be quite rewarding if the proper characteristics and abilities are acquired. A college degree is not typically required for entry-level https://remotemode.net/become-a-mobile-developer/complete-android-development/ help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Help desk technicians need a deep understanding of computer hardware and software.
Job Skills Needed for Computer Technicians
Help desk support professionals often serve as part of the IT department. In a large organization, you might work under an IT manager or director. In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer. The Bureau of Labor Statistics (BLS) lists the median annual pay for computer support specialists in 2020 as $55,510. Professionals who are just starting out are often the first point of contact between a user and an IT department.
- With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position.
- There are some hiring managers who are not aware of the most recent tech news, and holding such an accreditation, or having once held them can still indicate proficiency.
- Help desk technicians are usually the first point of contact for customers who are trying to work through any technical problems, and they can typically be reached through phone, live chat, or even in person.
- Customers want help from you fast, and their patience can run thin quickly if they’re left waiting too long for assistance.
- With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format.
These articles take an inside look at the roles related to CompTIA certifications. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.
Motorcycle Service Technician Job Description
All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.
What qualifications do you need to be a help desk support?
- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
What’s great about this setup is that you can access the video on a TV or mobile device. That way, participants can take the training home with them and complete it outside of work. In addition, the rest of your team is relying on you to do your job and do it well. A help desk rep has a big responsibility to handle from an internal and external perspective, and guaranteeing that you’ll do your best is a vital skill to possess for it. To find success in this role, you have to understand and expect to multitask in time-sensitive situations.